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my hp envy 13inch ryzen 7 rubber mats keep falling off

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HP ENVY x360 Convertible 13-ar0xxx
Microsoft Windows 10 (64-bit)

my hp envy 13inch ryzen 7 rubber mats keep falling off is this covered by warranty as the laptop is 6 months old. 

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HP Support Agent
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Welcome to the HP sysupport community.


This might requres one on one interaction.

I request you to talk to HP support.

They might have multiple options to help you with this.

  1. Click on this link -
  2. Select the country.
  3. Enter the serial of your device.
  4. Select the country from the drop-down.
  5. Click on "Show Options".
  6. Fill the web-form. A case number and phone number will now populate for you.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.


I am an HP Employee

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