• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Are you having hardware issues? Click here for tips and tricks.
HP Recommended
hp-envy-x360-15-bq004ur
Microsoft Windows 10 (64-bit)

my hp-envy-x360-15-bq004ur is not turn on at the one time  after ordinary usage and normal turn off in the evening.

When I've pressed power on button built in indicator flashes one short time and go out. And nothing more.

Please, help me. Warranty is expired. Reset was not successful with different combinations.

HP service is not understand reason and defective component. They tell me to change whole motherboard 😞

How it can be with fresh model just after the warranty period?

In the Internet I see that problem with dead x360 on AMD chip is known. But HP is in silence.

2 REPLIES 2
HP Recommended

Please help me to get dump of the bios for my hp-envy-x360-15-bq004ur?

HP Recommended

@arkhutkin

 

Welcome to HP Community

 

I have gone through your Post and I understand your concerns

 

Unfortunately if the Notebook is not even Powering ON , then it  it likely to be a Motherboard issue

 

You need to contact HP Support in your Region for Service Options

 

1) Click on this link - www.hp.com/contacthp/ 
2) Select your product type below.
3) Enter the serial of your device. 
4) Select the country from the drop-down. 
5) Select the chat or get phone number options based on your preferences. 
6) Fill the web-form and proceed further.
 

Thank you

 

If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.

KrazyToad
I Am An HP Employee

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.