my hp-envy-x360-15-bq004ur is not turn on

[arkhutkin]

my hp-envy-x360-15-bq004ur is not turn on at the one time  after ordinary usage and normal turn off in the evening.

When I've pressed power on button built in indicator flashes one short time and go out. And nothing more.

Please, help me. Warranty is expired. Reset was not successful with different combinations.

HP service is not understand reason and defective component. They tell me to change whole motherboard 😞

How it can be with fresh model just after the warranty period?

In the Internet I see that problem with dead x360 on AMD chip is known. But HP is in silence.

[arkhutkin]

Please help me to get dump of the bios for my hp-envy-x360-15-bq004ur?

[KrazyToad]

@arkhutkin

Welcome to HP Community

I have gone through your Post and I understand your concerns

Unfortunately if the Notebook is not even Powering ON , then it  it likely to be a Motherboard issue

You need to contact HP Support in your Region for Service Options

1) Click on this link - www.hp.com/contacthp/ 
2) Select your product type below.
3) Enter the serial of your device. 
4) Select the country from the drop-down. 
5) Select the chat or get phone number options based on your preferences. 
6) Fill the web-form and proceed further.
 

Thank you

If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.