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06-27-2020 01:21 PM
my hp-envy-x360-15-bq004ur is not turn on at the one time after ordinary usage and normal turn off in the evening.
When I've pressed power on button built in indicator flashes one short time and go out. And nothing more.
Please, help me. Warranty is expired. Reset was not successful with different combinations.
HP service is not understand reason and defective component. They tell me to change whole motherboard 😞
How it can be with fresh model just after the warranty period?
In the Internet I see that problem with dead x360 on AMD chip is known. But HP is in silence.
07-24-2020 10:50 AM
Welcome to HP Community
I have gone through your Post and I understand your concerns
Unfortunately if the Notebook is not even Powering ON , then it it likely to be a Motherboard issue
You need to contact HP Support in your Region for Service Options
1) Click on this link - www.hp.com/contacthp/
2) Select your product type below.
3) Enter the serial of your device.
4) Select the country from the drop-down.
5) Select the chat or get phone number options based on your preferences.
6) Fill the web-form and proceed further.
If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.
I Am An HP Employee
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