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‎11-04-2022 03:50 PM - last edited on ‎11-04-2022 04:48 PM by Moderator

HP Recommended

HP ENVY x360 Laptop 2-in-1 15t-ew000

Serial number :  [personal info removed]

heat going up and laptop becomes very hot when I put the charger AC adaptor

Category:
1 REPLY 1

‎11-04-2022 05:41 PM

HP Recommended

Hello @DrMohamedHameed 

Sorry to hear that you are having problems ... I would like to help you.

 

(1) Test your hardware Using the HP PC Hardware Diagnostics (UEFI)

--->>> Perform Component Tests ( AC Adapter / Battery )

https://support.hp.com/us-en/document/ish_2854458-2733239-16

See section <Running HP PC Hardware Diagnostics UEFI tests when Windows doesn't start>

 

See how it works:

https://www.youtube.com/watch?v=14GKIpGPNRM

 

(2) Please report your results ( error messages, take pictures )

( if serial number, device id, UUID, System Board CT Number is displayed, please blur )

Test Your HP Computer Hardware Using HP PC Hardware Diagnostics UEFI | HP Computers | HP Support
Test Your HP Computer Hardware Using HP PC Hardware Diagnostics UEFI | HP Computers | HP Support
youtube.com/watch?v=14GKIpGPNRM
This video shows how to test your HP computer hardware using HP PC Hardware Diagnostics UEFI. If you suspect that your computer has hardware issues, follow the steps in this video to isolate and identify them using the HP PC Diagnostics UEFI. Chapters: 00:00 Introduction 00:18 Download and install
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