my laptop is a shambles its completely falling apart. Its just over 1 year old. I want a full

[Vikesh6]

my laptop is a shambles its completely falling apart. Its just over 1 year old. I want a full refund or a brand new replacement. 

I am a financial adviser and bought this laptop as a top of the range product and the build quality is an absolute joke. I will and all my colleagues will take to social media and show on video the poor quality of the envy build if i cant get a resolution to this. its a joke. I could've bought a apple or samsung but chose HP as the superior brand. Its a shambles the whole laptop is falling apart the screen is coming out and the thumb print access worked for like 4 months. its so upsetting as its the most expensive laptop i ever bought and feel really upset by this. 

please contact me to resolve this i cant work on my cases like this its a poor poorly built machine. 

vikesh 

[Anand_Andy]

Hi @Vikesh6,

Welcome to the HP Support Community

I understand you are facing a hardware issue with your HP Notebook PC. Not to worry I will help you to get a resolution to resolve the issue.

The PC needs to be sent to HP Service Centre to get it repaired,  I'm sending out a private message to assist you with the next course of action. 

Please check your Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link.

Hope this helps! Keep me posted. 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!