• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Are you having HotKey issues? Click here for tips and tricks.
Locked

‎03-28-2024 12:12 AM

HP Recommended
Operating System: Microsoft Windows 11

My new pro book 440 G9 not booting up the window , after switching on the power button it is showing the two options 

1. free bios

2. hp documents

and then it will taking to command windows with black screen

please provide the solution as i mention it is my new laptop .

Category:
1 REPLY 1

‎03-28-2024 03:46 AM

HP Recommended

Hi,

Did you purchase the notebook with Windows installed?

The notebook is available for purchase without OS installed. (with FreeDOS 1.2). In this case, you would need to install the OS yourself and get a product key.

 

Let us know,

David

1 person found this reply helpful
Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.