need to file a complaint about warranty refusal

[Aida7]

I bought an HP laptop that is now within warranty time range.Unfortunately the left hinge broke and although I sent my laptop to the designated repair shop they decided that it is my fault and refused to repair it under the warranty coverage.Since I know I have not misused it I would like to file a complaint to HP directly before trying to solve my issue through Consumer Center Bureau.

Please advise me on ways to find an HP officer or center that deals with this sort of situations.

 Thanks!

[Riddle_Decipher]

@Aida7 I understand your concern and I will bring your issue to the attention of an appropriate team within HP.

Although, I'll need some private information from you in order to create a case for you.

Please look for a private message requesting additional information. 

Keep in mind not to publicly post personal information (serial numbers, case details, etc...).

If you are unfamiliar with how the Community's private message capability works, you can learn about that here.

Thank you for visiting the HP Support Community.

[Aida7]

@Riddle_Decipher

Thank you so much !

I have sent further details  in private message.

Have a good day!

[Riddle_Decipher]

@Aida7 Thank you for the details, I have forwarded the information to the concerned team and they will get back to you on this, shortly!

 I appreciate your patience and I hope you have a good day, ahead!

[Aida7]

@Riddle_Decipher Thanks a lot.I'll let you know how this turned up!

Wish you all best!

[Riddle_Decipher]

@Aida7 Alright, keep us posted,

And good luck!