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lolo11
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newly laptop vs warranty

HP Gaming Pavilion - 15-cx0059nw
Microsoft Windows 10 (64-bit)

HI I bought brand new laptop yesterday, however

1. the fans are very loud - even running only  windows - is this normal?

2. also under hp product web site warranty I see it was most probably  registered in 30 Sept (starting of warranty and installation suport - 5 months now_ i--- is this normal or the laptop was already used before?

 

thanks

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HP Support Agent
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newly laptop vs warranty

Hi @lolo11

 

Welcome to the HP Support Community. I'd be happy to assist you with the fan issue. 

 

Please try these steps - HP Notebook PCs - Fan is Noisy and Spins Constantly (Windows)

 

To dispute the warranty, refer to this document - HP PCs, Printers - How to Submit a Dispute to Validate Your Warranty

 

You may also Contact HP in your region regarding this issue. 

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Have a great day! 

Asmita
I am an HP Employee

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