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Rencine
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Message 1 of 3
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problems with my battery

HP Recommended
HP notebook - 17-x032nd (ENERGY STAR)
Microsoft Windows 10 (64-bit)

Please help...

 

When my pc is plugged in my battery doesnt charge. Only when it is off it's charching again.

 

 

The hardware Diagnostics UEFI showed me this code: FOUT-ID : 90E07K-85S976-GXGK7FC0C703

 

I have not a clue what to do now...

 

Like to hear,

 

thanks!

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David_J_W
Level 7
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Message 2 of 3
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HP Recommended

The diagnostics code suggests the battery has failed. It is possible the fault lies elsewhere: if the battery is actually charging (rather than just appearing to charge) when the notebook is off and is holding a reasonable charge when disconnected from power, the fault might actually be in your power adapter.

 

If you have any warranty left, I would use that failure code to start the process of obtaining warranty service. If not, do you have access to another HP power adapter - if so, try that to see if your system works better on a different power adapter.

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Rencine
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Message 3 of 3
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Thanks David!

 

I will try to find another adapter and test it.

 

I have actually also tested the adapter (UEFI) and the outcome was positive...

 

Ok, step by step 🙂

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