registrazione garanzia

[COL2021]

Buongiorno, sto tentando di registrare una garanzia acquistata, seguo il link inserisco i dati, mi fa vedere le estensioni acquistate ma quando associo il prodotto li compare il seguente messaggio.

XMH268FB4Z9C:
Error: FCPRCCDE09:Only one In-Warranty CarePack can be registered with same service level group against a given Product Object of Service.

grazie per un riscontro

[MayS]

Hi @COL2021 !

Thank you for visiting our English HP Support Community.

We advise you to post your question in English to insure a quick response for the Community. This can also help other users to take advantage of your post, in the case they have the same question.

Thank you for your understanding.

Regards,

MayS. 

[COL2021]

Hello, I'm trying to register a purchased guarantee, I followed the link that arrived via email, I entered the data.
And it shows me the extensions purchased, but when I associate the product with the warranty, the following message appears.

XMH268FB4Z9C:
Error: FCPRCCDE09:Only one In-Warranty CarePack can be registered with same service level group against a given Product Object of Service.

[COL2021]

Hello, I'm trying to register a purchased guarantee, I followed the link that arrived via email, I entered the data.
And it shows me the extensions purchased, but when I associate the product with the warranty, the following message appears.

XMH268FB4Z9C:
Error: FCPRCCDE09:Only one In-Warranty CarePack can be registered with same service level group against a given Product Object of Service.