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shift key not responding

HP Recommended
HP EliteBook 840 G1 notebook PC
Microsoft Windows 10 (64-bit)

product: HP EliteBook 840 G1 notebook PC

 

The shift key is not responding. For example, when the shift key is pressed simultaneously with an alphabet key such as 'A', the alphabet typed on the screen is the small letter 'a', while if correctly functioning it should be displaying the capital letter 'A'.

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