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danila_bagrov2
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the battery dont charge

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Pavilion 15-au142ur
Microsoft Windows 10 (64-bit)

HELP! The battery charges only up to 10%. Battery is not removable. I hope, that the problem is in Win settings. 

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KrazyToad
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@danila_bagrov2

 

Please reinstall the Microsoft ACPI Compliant Control Method Battery and check if that helps

 

Step 01. Click on the Start Button
Step 02. Type "Device Manager" in the start search box & open the Device Manager
Step 03. Look for Batteries and expand it by click on the + symbol on the left
Step 04. Right Click on "Microsoft ACPI Compliant Control Method Battery" & uninstall
Note: This Battery driver will get re-installed automatically when you restart the Notebook again
Step 05. Please restart the Notebook

 

Next update the BIOS from this Link: https://support.hp.com/us-en/drivers

 

If the issue persists run a Battery Test to confirm the Hardware Functionality

 

- Hold the power button for at least five seconds to turn off the computer.
- Turn on the computer and immediately press Esc repeatedly, about once every second. 
- When the menu appears, press the F2 key.
- On the main menu, click Component Tests and Power > Battery

 

Let me know how it goes 😊

 

If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.

KrazyToad
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danila_bagrov2
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Thanks for your advice, but unfortunately they did not help. I did everything as you wrote: removed the driver, updated the BIOS, tested the battery. Battery is OK.  The battery icon shows charging five times and stops. Today at 15%.

 

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danila_bagrov2
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the battery test results

123.jpg

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KrazyToad
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@danila_bagrov2

 

Try creating a new user account and check if you experience the same issue with the new user account

 

You can refer to this Link: https://support.microsoft.com/en-in/help/4026923/windows-10-create-a-local-user-or-administrator-acc...

KrazyToad
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danila_bagrov2
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I created a new account, but it didn't help. Then I went back to my old account and saw that the battery was full 100%. Will see what happens next...

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KrazyToad
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@danila_bagrov2

 

Thanks for keeping me posted

 

Let me know how it goes and if the issue reoccurs

 

Thank you 😊

 

If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.
 

 

KrazyToad
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danila_bagrov2
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Thank YOU! from Russia

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The_Fossette
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@danila_bagrov2

 

You're welcome!

 

If any other questions arise, please feel free to write back to me.

 

Cheers!

The_Fossette
I am an HP Employee

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