cancel
Showing results for 
Search instead for 
Did you mean: 
p1cfl01
New member
2 0 0 0
Message 1 of 1
160
Flag Post

thunderbolt dock does not power usb

HP Recommended
Thunderbolt
Microsoft Windows 10 (64-bit)

x360 g2 with thunderbolt dock. when laptop is docked power off, then power on, the dock lights up but all usb is not powering the usb hence the wireless keyboard and mouse has no power to enter the bitlocker password. the only way to get through this is to open the laptop and key in the password. i've done a few test and found that when you do a restart, power continue to be supplied to the usb so you can still use the wireless keyboard to enter password. but when you shutdown the laptop, then click the docking power to turn on the laptop, the power is not going to the usb making the wireless keyboard useless and not able to enter the password to bitlocker. please advise.

Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation