warranty dispute + hardware failure

[abhinav888]

Hi everyone,

I'm writing to seek help with a keyboard failure issue on my HP laptop. I am located in India, but I purchased the laptop in Dubai in August 2023.

The Problem:

My laptop keyboard has malfunctioned. [Describe the specific issue - certain keys not working, unresponsive keys, etc.]

Warranty Inquiry:

While checking the warranty online, it shows as expired. However, I have the original purchase invoice from Dubai dated August 2023.

Request:

I would like to know the following:

Does my HP laptop purchased in Dubai hold international warranty coverage in India?
If so, how can I proceed with a warranty claim for the keyboard failure?

[Irfan_06]

Hi @abhinav888,

Welcome to the HP Support Community.

Thank you for posting your query. I will be glad to assist you.

I see that there is an issue with the laptop hardware and may need repair.

The support here is limited to troubleshooting and this issue might require one-on-one interaction to assist you further.

I've sent you a private message with the instructions. In order to access your private messages, Click the Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link

Take care and have a good day.

Irwin6

HP Support