cancel
Showing results for 
Search instead for 
Did you mean: 
  • ×
    Information
    HP Solution Center Adobe Flash player error

    Please check this document to find the workaround solution for Print and Scan - HP Solution Center doesn't open

    Information
    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on HP computer or printer– Click Here

  • post a message
  • ×
    Information
    HP Solution Center Adobe Flash player error

    Please check this document to find the workaround solution for Print and Scan - HP Solution Center doesn't open

    Information
    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on HP computer or printer– Click Here

  • post a message
New member
1 0 0 0
Message 1 of 1
91
Flag Post

zbook not booting up with eGPU on Thunderbolt port switched on

HP Recommended
HP ZBook 17 G6
Microsoft Windows 10 (64-bit)

I have a Core x Chroma eGPU attached to a thunderbolt port. After much trouble setting it up I now have it working fine, with one last problem. If the Core X eGPU is switched on then the Zbook won't boot up, just a black screen on power up and the fans working hard. If I switch off the eGPU and reboot it works fine. Researching www it appears I'm not alone on this and a few solutions were offered, one of which was to change the boot order in the bios (say read C drive before thunderbolt), but this appears not to be possible with the bios set up I have, HP Surestart. Another was to make sure DMA Protection was disabled, but it wasn't enabled in my bios. I've seen one comment on here that the HP laptop "thinks" it is an HP Omen Accelerator, can't find anything and hangs, but no fix for this other than HP need to sort out and update their bois settings to fix it ...mmm? if they are bothered how long will that take?

Does anyone know a fix for this please. Thanks

Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation