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HP Recommended
Z8 G4
Microsoft Windows 10 (64-bit)

Hi there !
I have a serious problem started last week when using for the first time the trial version of Autodesk Substance Painter program.
It reboots the computer and I get this error message when rebooting.

I have 2 Geforce RTX 2080Ti,  once it reboots only the main card (monitor plugged in) appears. It is seated on slot 6 of the motherboard. 

Sometimes rebooting again makes it work again, but not for long. I tried also to remove it from the slot and put it back to be sure it was well seated. But the problem persists, and it seems it not only crashes with this program now, but randomly.
Changing pci slot doesn't change anything, still got the problem.


Any idea ?

Thank you !

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