After Sales Support

[MacroZed]

I have never seen so disgusting after sales support like HP because

a) There is no online call logging facility

b) No so called agent call back despite registering for the same for 3 times

c) No escalation Matrix follow up

d) No check-up of service call quality by the higher management

I believe in such a situation only God can save this organization in future course

[DGroves]

your post fails to describe just "WHY" you are unhappy or the country where you reside

Per HP's site:

1. TPM feature will not be supported on machine pre-configured with FreeDOS, In some cases, machines pre-configured with Windows OS might ship with TPM turned off.

2. HP Care Services sold separately. Service levels and response times for HP Care Services may vary depending on your geographic location. Service starts on date of hardware purchase. Restrictions and limitations apply.

For details, visit www.hp.com/go/cpc. HP

services are governed by the applicable HP terms and conditions of service provided or indicated to Customer at the time of purchase.

Customer may have additional statutory rights according to applicable local laws, and such rights are not in any way affected by the HP terms and conditions of service or the HP Limited Warranty provided with your HP Product

[MacroZed]

HP People use to give these types of standard replies whenever they face any question.

We are HP Partner from India, Kolkata and we have supplied HP Desktop to one of the most prestigious Organization of our Country (ISRO) with preloaded Windows 10 Pro and 3 years onsite support. The systems are still in Warranty and there is no support from HP India despite several follow ups after registering of support call through the HP Support Portal.

Not only that the so called "call back" from HP Support team facility, India is also nothing but just a bluff as we never received any follow up call from any HP Support Team even after online registering for three times for that.

Hope now you understand the situation and please reply if there is any solution with you or otherwise just keep quiet instead of roaming round and round.

[joselso]

May I suggest that, as an HP Partner, you should login to HP Partner Portal https://partner.hp.com/  and access the collaborative support that is provided there for HP Partners.

[MacroZed]

Nothing is working.

If you have the detail of Global Support Head, then please provide it or else just keep aside