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- HP Community
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- All browsers failing

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01-24-2019 10:11 AM
This is the 4th machine that this has happened to.
All browsers (Chrome, IE, Edge, Fire Fox) will not run and/or fail at some point. Window open but will not load to HOME or any page.
* Is Windows 10 fully updated ? YES..WIN 10 ver 1803.
* Does the freeze continue indefinitely and you need to hard-reset/hard shut down the PC ? All scenarios.
* Have you tried loading "Task Manager" to see what happens when the browse freezes ? Yes. CPU/Memory/Disk usage is shown
* Is it on any specific website ? All websites. Once in a blue moon the browser starts to work but in short time (10-180 secs) subsequent sessions are useless.
* Have you tries all these here >> http://hp.dezide.com/ts/start.jsp?guide=pclockupfreeze.net&as=true§ion=ccweb&sfs=tdoc&lc=en&lang...
I installed Microsoft Autoruns and saves file on........https://pastebin.com/wzzfUUk0
Past 3 machines, I reimaged the machines completly but wouldl like to know why this is happening.
Thank you in advance...........
01-24-2019 07:29 PM
since the problem you are having is not a widespread issue, and only affecting you the problem is most likely due to a software configuration or addon you have installed or set
use the HP factory restore to do a "FULL" clean OS restore and then only install the MS updates, install nothing else no matter how safe you think it is
if you then are still having a issue, i would then check your internet connection from the computer to the router and run tests
using a FTP program like putty to xfer a large file u/d checking speeds and latency