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01-16-2019 01:04 PM
Welcome to HP Support Community.
This seems to be a Hardware issue and possible Motherboard issue
Please contact our phone support for service options
1) Click on this link - www.hp.com/contacthp/
2) Select your product type below.
3) Enter the serial of your device.
4) Select the country from the drop-down.
5) Select the chat or get phone number options based on your preferences.
6) Fill the web-form and proceed further.
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