• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.Windows 11 Support Center.
  • post a message
HP Recommended
TouchSmart
Microsoft Windows 10 (32-bit)

Suddenly PC turn black and when I switch on again ask for repair.

1. Continue to window environment-failed

2. no recovery dvd 

3. troubleshoot to reset -failed

4. choose window recovery environment -failed

 

anyone please help?

1 REPLY 1
HP Recommended

Hi:

 

If there are no hard drive failure errors, you can clean install W10 by making your own W10 installation media using the media creation tool at the link below.  You will need to have access to another working Windows PC for this.

 

https://www.microsoft.com/en-us/software-download/windows10

 

If you are asked to enter a product key during the installation process, select the 'I don't have a product key' option, and W10 will install and automatically activate once you are connected to the internet.

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.