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Locked

‎11-09-2021 06:36 PM

HP Recommended
Product: HP EliteDesk 800 G5
Operating System: Microsoft Windows 11

Hi

I have a HP EliteDesk 800 G5, I updated to windows 11, but I don´t know how the secure platform management when I restart de computer ask me to the pass code, I guess is the BIOS code and I don´t remember. What should I do?

 

IMG_20211109_101909.jpg

 

IMG_20211109_152716.jpg

 

Category:
1 person had the same question
2 REPLIES 2

‎11-10-2021 08:41 AM - edited ‎11-10-2021 08:41 AM

HP Recommended

unless you have to enter a password to log into windows or the bios  the below information should be correct

 

carefully go back and reread the two screens you posted................................

 

it's asking you to enter "6882" to prove you are physically in front of the computer

 

then it asks you enter "6882" again after restarting

1 person found this reply helpful
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‎11-10-2021 12:45 PM

HP Recommended

Hey @DGroves 🙂

 

Thank you for visiting the HP Support Community.

 

According to the Community's Rules of Participation:

 

4d. No posts shall include instructions or directions intended to bypass or subvert security measures, including passwords, locking mechanisms, fingerprint scans, etc., or to bypass any safety measures.

 

Therefore, this topic is being locked. If you would like help resetting the password on your product, please Contact HP support in your region. 

 

Regards,

 

MarcusC

I work on behalf of HP.
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