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‎01-15-2019 03:56 AM

HP Recommended
Product: HP ProDesk 600 G3 MT
Operating System: Microsoft Windows 10 (64-bit)

After upgrading to Windows 10 1809 Update (After bugfixing deleted files!) we experience BSOD's on HP ProDesk 600 G3 MT's when printing from Microsoft Access (Office ProPlus 64bit) to our Kyocera TaskAlfa Multifunctionals. This happens only on our HP Desktop 600 G3 MT in combination with the Kyocera's. The Stopcode shows: SYSTEM_SERVICE_EXCEPTION and win32kfull.sys and a memory dump is created. On another dektop type and /or another printer manufacture, printing the same document is not a problem. What can be the cause?

 

1 REPLY 1

‎01-15-2019 10:47 AM

HP Recommended

since HP does not make or sell the Kyocera line of printers they will not have any support for it eitherand while HP does sell this system with win 10, that does not mean they provide support all other venders products 

 

i recomend you contact Kyocera directly and perhaps microsoft also

 

https://www.kyoceradocumentsolutions.co.za/index/products/multifunctionals.html

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