• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Are you having HotKey issues? Click here for tips and tricks.
Locked

‎05-09-2022 07:58 AM

HP Recommended
Product: HP EliteBook 820 G3 Base Model Notebook PC
Operating System: Microsoft Windows 10 (64-bit)

Hi, I have some issues with my laptop, 1. laptop power off suddenly without warning when battery on 35% and unable to on until I plug ac adopter and second is charging  starts from 35% not from 0, and unable to calibrate battery because of sudden power off at 35% and starts charging from 35%,
HP support assistant report of battery:
Primary Battery: Calibrate

Warranty Type: 3
Cycle count: 37 / 1000
Manufacturer: 333-27-35
Serial Number: 47807 2020/07/07
Temperature: 41 °C
Current: 250 mA
Terminal Voltage: 12249 mV
Design Voltage: 11400 mV
AC Power: Yes
CT Number: 6EUXD07BB3225U
Design Capacity: 41 WHr
Full Charge Capacity: 29 WHr (70%)
Remaining Capacity: 28 WHr,

when i contact chat suppport they said :  we are not authorized to support other regions.

Category:
1 REPLY 1

‎05-09-2022 08:08 AM

HP Recommended

Hi, @Moutsim this challenge is most likely a battery problem. You may need to get a replacement battery for your laptop.

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.