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‎04-10-2020 01:13 AM - last edited on ‎04-10-2020 08:18 AM by Retired

HP Recommended
Product: Pavilion [edit]

Some booting issue. My laptop not getting turned on, power led/capslock led getting On but screen remains black.

Please resolve the issue 

1 REPLY 1

‎04-14-2020 06:37 PM

HP Recommended

@alkaji,

 

I reviewed your post and I understand that the computer is not booting to Windows.

 

Don’t worry, I assure you I will try my best to get this sorted.

 

I recommend you follow the steps in the below article and check if it helps.

 

https://support.hp.com/us-en/document/c04718479

 

Let me know how it goes and you have a great day!

 

P.S: Welcome to the HP Support Community 😊

 

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

 

Cheers!

 

The_Fossette
I am an HP Employee

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