Can't deploy image HPDM 5.0.7

[tiagoc58]

I have a problem deploying image, this is the error:

2022-06-07 12:06:32

[Error Details]: Deploy image using repository Master Repository. Failed to download T7X70015.dd.gz from /Repository/Images/T7X70015. Failed to execute DeployImage task. ErrorCode: 1083392, Error Info: ../../Task/linux/ImageTask_Thinpro.cpp@377: Please update Agent. ../../Task/linux/ImageTask_Thinpro.cpp@376: The HPDM Agent does not support ThinPro5.2+ imaging.

Can someone help?

[Manu_2680]

Hello Tiago,

Please make sure to send an Agent update to the unit prior to deploying image. If the Agent on the unit is below 4.7.xxx then the OS will not be able to update the agent or accept the Image deployment. You need Agent version 4.7 or higher to make the thin client work with HPDM 5.0.x. Anything lower than Agent Version 4.7 you will need to do a manual OS install or may have to update the agent to 4.7 using HPDM 4.7. 

[tiagoc58]

Hello Manu,

thanks for your help, the agent version are 4.7.xxxx, i send the image, the task run and the task finish but the TC's don't update

[Manu_2680 · Accepted solution]

Please send an Agent update to the Thin client. Make sure that the agent shows 5.0.xx. then send OS image to update it. There is no guarantee of other templates working if the agent is not updated.