• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Are you having HotKey issues? Click here for tips and tricks.
Locked

‎06-10-2019 12:10 PM

HP Recommended
Product: HP Device Manager
Operating System: Microsoft Windows 10 (64-bit)

I have just begun a new position with a new company, I have not used HPDM before, We have an HPDM server that has a WIN 7 and WIN 8 builds for thin clients. But the Organization does not have a build for our WIN10 devices.  I am having difficulties capturing my Laptops OS to establish a baseline for future imaging. The HPDM does not recognize my Laptop from any network option the tool possesses. I have tried the Hostname, MAC address, and the IPv4 add.  Any assistance will be greatly appreciated. 

1 REPLY 1

‎06-27-2019 08:27 PM

HP Recommended

HP Device Manager is a product to manage thin clients. For thin clients HPDM supports WES7, WE8S, and Win10 IoT.

If you also want to manage PC products you will need to purchase a conversion suite.  Here is some information.

I am an HPI Employee.
My opinions are my own and do not express those of HPI.
**Light the thumb up if you like my post**
Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.