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‎11-19-2020 03:17 AM

HP Recommended

Can anyone direct me as to how to get an answer on a carepack warranty? Broken monitor on my mum's computer, she's isolating and my Dad is in hospital with Covid. Can't get a response from any of the channels, so frustrating.

2 REPLIES 2

‎11-19-2020 11:22 AM

HP Recommended

care pack warranty is a different number than normal warranty support. also the number is different between consumer and commercial care pack support

 

https://store.hp.com/us/en/cv/carepackfaq#:~:text=If%20phone%20support%20is%20required,%2D844%2D732%....

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‎11-28-2020 08:40 AM

HP Recommended

Hi @MariaMc1

 

Welcome to the HP Support Community.  

 

As this is a hardware issue, I'd suggest you Contact HP in your region regarding the service options for your computer. 

 

If you are having trouble navigating through the above options, it's most likely because the device is out of warranty. If yes? please send me a private message with the region you are contacting us from. Check next to your profile name, you should see a little blue envelope, please click on it.   

 

Have a great day!  

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. 

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping! 

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