Computer BSOD, need help figuring out what hardware needs replacing

[Pnichols12]

Hi, my desktop is completely broken, unable to load beyond signing in. I did the built in boot diagnostics and failed the memory extensive check. I understand some hardware must be faulty but I'm unsure what part. It gave me failure code 9C78RH-ALTC08-QFFV5G-40C903 and said it was RAM but I tried independently testing my two RAM strips and both ended up the same way. Could anyone knowledgeable please help me. 

 

[Paul_Tikkanen]

Hi:

The HP failure code website also indicates faulty memory:

HP Memory Test has identified a critical failure in your system that requires repair.

OMEN 30L Desktop - GT13-0280z CTO

Product

1A227AV

Serial

Diagnostic report

Failure details - Memory Test:

Failure ID:9C78RH-ALTC08-QFFV5G-40C903

Test date:2024-01-08

Component tested: Memory Test

IMPORTANT: A memory module (RAM) is not working and may need to be replaced. Remove any added memory and re-test.

It is unlikely that both chips are no good (however not impossible), but other than the motherboard having failed, unfortunately, I don't know what else it could be.

You may want to buy an 8 GB DDR4-3200 memory chip and see if that fixes the problem.

The parts list for your PC indicates that you need this memory part number and description:

HP PartSurfer

M22293-001

RAM UDIMM 8G DDR4 1.35V 3200HSRG-OR

M22293-001 - Hewlett-packard (HP) - RAM Udimm 8GB DDR4 1.35v 3200HSRG-OR Memory | Impact Computers