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containertime
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Computer certificates trying to import the good ones. Access denied computers wont reset

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Pavalion all in 1
Microsoft Windows 10 (64-bit)

Someone help me put the certificates on my work computer. I keep getting access denied and can't update the machine. Any help would be awesome. 

3 REPLIES 3
Echo_Lake
HP Support Agent
HP Support Agent
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@containertime

Thank you for posting on the HP Support Community.

 

Don't worry as I'll be glad to help, however, to provide an accurate resolution, I need a few more details:

  • Did this happen after a recent window or software update?
  • Have you made any hardware/software changes?
  • Have you tried any troubleshooting steps?
  • What is the product number of your device? Use this link to find it: http://support.hp.com/us-en/document/c03754824
  • Could you please share the picture of the screen asking for Access denied?

Keep me posted for further assistance.

ECHO_LAKE
I am an HP Employee

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containertime
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thank you let me try it

 

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Echo_Lake
HP Support Agent
HP Support Agent
25,036 24,978 1,164 1,199
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@containertime

Thank you for posting back.

 

Work on it as per your convenience and keep me posted on the results.

ECHO_LAKE
I am an HP Employee

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