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‎09-13-2020 10:06 PM

HP Recommended
Product: Pavalion all in 1
Operating System: Microsoft Windows 10 (64-bit)

Someone help me put the certificates on my work computer. I keep getting access denied and can't update the machine. Any help would be awesome. 

3 REPLIES 3

‎09-16-2020 09:26 AM

HP Recommended

@containertime

Thank you for posting on the HP Support Community.

 

Don't worry as I'll be glad to help, however, to provide an accurate resolution, I need a few more details:

  • Did this happen after a recent window or software update?
  • Have you made any hardware/software changes?
  • Have you tried any troubleshooting steps?
  • What is the product number of your device? Use this link to find it: http://support.hp.com/us-en/document/c03754824
  • Could you please share the picture of the screen asking for Access denied?

Keep me posted for further assistance.

ECHO_LAKE
I am an HP Employee

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‎10-14-2020 03:21 AM

HP Recommended

thank you let me try it

 

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‎10-14-2020 11:11 AM

HP Recommended

@containertime

Thank you for posting back.

 

Work on it as per your convenience and keep me posted on the results.

ECHO_LAKE
I am an HP Employee

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