Computer certificates trying to import the good ones. Access denied computers wont reset

[containertime]

Someone help me put the certificates on my work computer. I keep getting access denied and can't update the machine. Any help would be awesome. 

[Echo_Lake]

@containertime

Thank you for posting on the HP Support Community.

Don't worry as I'll be glad to help, however, to provide an accurate resolution, I need a few more details:

• Did this happen after a recent window or software update?
• Have you made any hardware/software changes?
• Have you tried any troubleshooting steps?
• What is the product number of your device? Use this link to find it: http://support.hp.com/us-en/document/c03754824
• Could you please share the picture of the screen asking for Access denied?

Keep me posted for further assistance.

[containertime]

thank you let me try it

[Echo_Lake]

@containertime

Thank you for posting back.

Work on it as per your convenience and keep me posted on the results.