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HP Recommended
Workstation Z220
Microsoft Windows 10 (64-bit)

Two related symptoms :

1) Printers can print to computer  however printers cannot connect with computer.

    Example: Use Scan to Computer with  Officejet 6600 - Scan stopped , citing no connection  to computer.

2) When 'clicking' on Link - A message appears "Unable to open XXXXX"

     But if I type the link into the Address bar , it connects.

 

Suspected failure in the modem/router.  ATT was here and installed super new modem/router.

Not sure - - could this be a feature of Windows 10?  This could  have started after installing Windows 10 (64 bit)

 

Hopefully Soapy1928

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

scan to computer is a small app that runs on your computer upon startup if your printer ip address has changed due to the new router simply power off both the computer and printer

 

wait 5 min, then power on the printer

 

now power up the computer, if still a scan to pc error visit the HP site and go to the driver/util page for your printer and download the printer diagnostic app, then run it this app will scan and reset the necessary IP settings to allow scan to pc to see the printer

View solution in original post

1 REPLY 1
HP Recommended

scan to computer is a small app that runs on your computer upon startup if your printer ip address has changed due to the new router simply power off both the computer and printer

 

wait 5 min, then power on the printer

 

now power up the computer, if still a scan to pc error visit the HP site and go to the driver/util page for your printer and download the printer diagnostic app, then run it this app will scan and reset the necessary IP settings to allow scan to pc to see the printer

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