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×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
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×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
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- Computer not respond to LINK

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12-08-2020 05:55 PM
Two related symptoms :
1) Printers can print to computer however printers cannot connect with computer.
Example: Use Scan to Computer with Officejet 6600 - Scan stopped , citing no connection to computer.
2) When 'clicking' on Link - A message appears "Unable to open XXXXX"
But if I type the link into the Address bar , it connects.
Suspected failure in the modem/router. ATT was here and installed super new modem/router.
Not sure - - could this be a feature of Windows 10? This could have started after installing Windows 10 (64 bit)
Hopefully Soapy1928
Solved! Go to Solution.
Accepted Solutions
12-09-2020 04:35 PM
scan to computer is a small app that runs on your computer upon startup if your printer ip address has changed due to the new router simply power off both the computer and printer
wait 5 min, then power on the printer
now power up the computer, if still a scan to pc error visit the HP site and go to the driver/util page for your printer and download the printer diagnostic app, then run it this app will scan and reset the necessary IP settings to allow scan to pc to see the printer
12-09-2020 04:35 PM
scan to computer is a small app that runs on your computer upon startup if your printer ip address has changed due to the new router simply power off both the computer and printer
wait 5 min, then power on the printer
now power up the computer, if still a scan to pc error visit the HP site and go to the driver/util page for your printer and download the printer diagnostic app, then run it this app will scan and reset the necessary IP settings to allow scan to pc to see the printer