Showing results for 
Search instead for 
Did you mean: 
New member
1 0 0 0
Message 1 of 2
Flag Post

Computer problem

HP Recommended

Hi, I have an older lab top HP computer that my wife gave me.


I used it pretty often but haven’t used it in the last 6 months. In order to get into the computer a password is needed.  I’m typing in the same word I’ve always used.  (It’s taped to the computer) and it says “that password is in correct. Make sure you are using the password from your Microsoft account”.

there is an email address on the screen that my wife no longer uses and because of that I couldn’t figure out how to change or reset the password.

how do I reset the password or get it so I can use the computer.

thank you 

4,444 4,348 250 492
Message 2 of 2
Flag Post
HP Recommended



 Thank you for using HP Support Community.

According to the Community's Rules of Participation:


4d. No posts shall include instructions or directions intended to bypass or subvert security measures, including passwords, locking mechanisms, fingerprint scans, etc., or to bypass any safety measures.


Therefore, this topic is being locked. If you would like help resetting the password on your product, please Contact HP support in your region. 

I work on behalf of HP
0 Kudos
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation