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Chen_HPDM
Level 7
Level 7
504 502 51 84
Message 11 of 18
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Are you able to send task to the unit after the image deployment? Please simply cancel the task in "processing" and try send a new one like get asset information.

 

Since the imaging task is to refresh the OS, I assume you don't expect any setting to be kept. So cancel the post imaging process won't impact anything except a RED task record.

 

I'm not able to reproduce the issue in my lab, I would suggest you contact the support team and submit impact for DM R&D.

I am an HPI Employee.
My opinions are my own, and do not express those of HPI.
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kim_laurits
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Level 2
22 11 0 0
Message 12 of 18
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Here is an interesting thing - the client doesn't appear in HP DM after booting up in ThinPro.

So I cannot test if I can send a task to it.

 

I have tried contacting the support, but they told me it wasn't supported to convert OS. So that's why I asked in this forum, to see if anyone has tried it before.

 

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Chen_HPDM
Level 7
Level 7
504 502 51 84
Message 13 of 18
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Can you please run  "ps ax | grep agent" to see if hpdmagent process is running on the ThinPro operating system?

 

Also check the discover.log in /etc/hpdmagent to see if the agent has located to the right HPDM Gateway 

I am an HPI Employee.
My opinions are my own, and do not express those of HPI.
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kim_laurits
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22 11 0 0
Message 14 of 18
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ps ax | grep agent - seem to return no result, so the agent isn't running?

 

discover.log:

2017-06-19 05:04:26 INFO  ----------  Locate gateway start  ----------
2017-06-19 05:04:26 INFO  Attempting to locate the Current gateway.
2017-06-19 05:04:26 INFO  The Current gateway is not set.
2017-06-19 05:04:26 INFO  Attempting to locate the Backup gateway.
2017-06-19 05:04:26 INFO  The Backup gateway is not set.
2017-06-19 05:04:26 INFO  Attempting to locate the DHCP tag 202 gateway.

 

Currently we have configured the DNS record hpdm-gateway. And the client can ping this record.  Do you think it would make any change if we tried inserting into the DHCP options instead?

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Chen_HPDM
Level 7
Level 7
504 502 51 84
Message 15 of 18
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That's weired.  Can you please try reboot the system to see if the agent will start automatically? Based on your testing, manually modify the hostname will make the task finish. I'm guessing the "REBOOT" is the key to start the agent, otherwise the task would never be finished.

 

I think the DNS record should work in your environment - at least after you changing the hostname.

I am an HPI Employee.
My opinions are my own, and do not express those of HPI.
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kim_laurits
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Level 2
22 11 0 0
Message 16 of 18
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I tried rebooting the client, but unfortunately that didn't help. It still can't see the gateway and the service isn't running.

I don't know if the service only start if it can contact the gateway?

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Chen_HPDM
Level 7
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504 502 51 84
Message 17 of 18
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The Agent service has to be started, then it will try to locate the HPDM Gateway.

 

./sbin/hpdmagent will start the DM agent manually. But again, this has to be done one by one manually.

 

I don't see a way to start them all automatically.

 

 

 

 

I am an HPI Employee.
My opinions are my own, and do not express those of HPI.
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kim_laurits
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Message 18 of 18
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😞 There doesn't seem to be any other way to fix this, than by saving the image to a USB and then deploy it manually to the clients - **bleep**.

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