Critical Performance Issues with New HP Workstations

[BarışEnergy]

Dear HP Support Community,

We are experiencing significant performance issues with our project department's recently purchased HP workstations. Despite the high specifications of these systems, their performance has been noticeably inferior compared to our existing setups.

Efforts to seek assistance from HP Turkey have unfortunately been insufficient in resolving the issues, causing considerable disruption to our operations.

Details of the new workstations and our existing computer are as follows:

Specifications	Workstation No.1	Workstation No.2	Existing Computer
Model	HP Z4 G5 Tower	HP Z4 G5 Tower	-
Processor	Xeon W3-2435 @ 3.10 GHz	Xeon W3-2435 @ 3.10 GHz	11th Gen Intel Core i9-11900KF @ 3.50 GHz
RAM	128 GB	128 GB	32 GB
Storage	1 TB Solid State Drive	1 TB Solid State Drive	512 GB SSD, M.2
Graphics	NVIDIA RTX A4000 16GB	NVIDIA RTX A4000 16GB	NVIDIA GeForce RTX 3060 12GB
Operating System	Windows 11 Pro 64 for Workstations	Windows 11 Pro 64 for Workstations	Windows 10 Pro
Purchase Date	February 6, 2024	February 6, 2024	-

The performance issues persist despite various adjustments, configurations, and optimization attempts over the past two and a half months. Numerous interventions by HP Turkey have not yielded the promised improvements, resulting in lost work hours and significant disappointment with the HP brand.

To provide a clear understanding of the issue, we have uploaded 9 videos illustrating the performance issues. These videos were taken while the new workstations and the existing computer processed the "Pack and Go" command on SolidWorks on the same workpiece. The completion times are as follows:

• Workstation No.1: 6 minutes 30 seconds
• Workstation No.2: 4 minutes 40 seconds
• Existing Computer: 2 minutes 46 seconds

After multiple interventions, the new workstations now complete the command in approximately 3 minutes 30 seconds, which is still inferior compared to the existing PC with lower specifications.

Additionally, videos of Cinebench test runs are provided to demonstrate the performance discrepancies further.

You can view the videos using the following link:

 https://drive.google.com/drive/folders/12NGzLksOCeH1h2J6u8_tYVjLYH3xOAc6?usp=sharing 

We urgently seek assistance to resolve these performance issues to minimize further disruption to our operations. 

Thank you for your attention to this matter.

Best regards,

[DGroves]

the nvidia a4000 card is spec'd for 2560x1440 resolution max and is roughly equivalent to a retail 3070 in performance

the intel i9-11900KF is a 8 core that can boost up to 5.30 for short periods

https://ark.intel.com/content/www/us/en/ark/products/212321/intel-core-i9-11900kf-processor-16m-cach...

the xeon w32435 is a 8 core that can boost up to 4.50 for short periods

https://ark.intel.com/content/www/us/en/ark/products/233480/intel-xeon-w3-2435-processor-22-5m-cache...

the approx. 1Ghz cpu speed differences listed above will account for much of your rendering speed differences between platforms

solidworks in it's latest releases  is a frequency bound application (meaning that it predominantly uses only one core). Since the frequency of that core determines performance more than any other variable, a workstation with fewer cores (but higher frequency) is ideal