• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Are you having HotKey issues? Click here for tips and tricks.
HP Recommended
After updating the PC station to Windows 11, in the device manager I have two devices without installed drivers: hp 2.0mp high definition Webcam (usb vid_0bda&pid_57a4&rev_0007&mi_00) and System Management Bus Controller (pci ven_8086&dev_8c3d&subsys_18e8103c&rev_04). I have no way to connect the station to an external network. For HP PROONE 600 G1 there is also no way to install drivers for Windows 11, so from https://support.hp.com/us-en/drivers/hp-proone-600-g1-all-in-one-pc/5387456 I installed all possible drivers intended for Windows 10 (64 bit). How can I restore the functionality of these two devices?
1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

The PC does not meet Microsoft's minimum W11 hardware requirements of an Intel 8th gen Core or newer processor, so you will not find any W11 drivers for it anywhere.

 

Your only hope to get the Webcam to work would be to see if the W8 driver works on W11, as there isn't even a W10 driver for the webcam.

 

HP HD Webcam Rotation Driver

 

2.0.0.2

 

https://ftp.hp.com/pub/softpaq/sp69501-70000/sp69746.exe 

 

Try manually installing the driver from the device in the device manager if the auto install doesn't work.

 

The driver file will unpack to C:\SWSetup\sp69746 after you run it.


The driver file is in the Liteon folder.

 

%rtsuvc.DeviceDesc%=rtsuvc.NTamd64.6,USB\VID_0bda&PID_57A4&MI_00

 

You can use this W10 driver for the SMBus Controller:

 

Intel Chipset Installation Utility and Driver 

 

10.1.1.7

 

https://ftp.hp.com/pub/softpaq/sp72001-72500/sp72068.exe

 

If you don't have the PC connected to the internet, download the drivers I posted from another PC.

 

Copy them to a USB flash drive.

 

Plug the flash drive into your PC's USB port.

 

Copy the files to your PC's Windows desktop and run the files that way.

 

View solution in original post

3 REPLIES 3
HP Recommended

The PC does not meet Microsoft's minimum W11 hardware requirements of an Intel 8th gen Core or newer processor, so you will not find any W11 drivers for it anywhere.

 

Your only hope to get the Webcam to work would be to see if the W8 driver works on W11, as there isn't even a W10 driver for the webcam.

 

HP HD Webcam Rotation Driver

 

2.0.0.2

 

https://ftp.hp.com/pub/softpaq/sp69501-70000/sp69746.exe 

 

Try manually installing the driver from the device in the device manager if the auto install doesn't work.

 

The driver file will unpack to C:\SWSetup\sp69746 after you run it.


The driver file is in the Liteon folder.

 

%rtsuvc.DeviceDesc%=rtsuvc.NTamd64.6,USB\VID_0bda&PID_57A4&MI_00

 

You can use this W10 driver for the SMBus Controller:

 

Intel Chipset Installation Utility and Driver 

 

10.1.1.7

 

https://ftp.hp.com/pub/softpaq/sp72001-72500/sp72068.exe

 

If you don't have the PC connected to the internet, download the drivers I posted from another PC.

 

Copy them to a USB flash drive.

 

Plug the flash drive into your PC's USB port.

 

Copy the files to your PC's Windows desktop and run the files that way.

 

HP Recommended

Thank you very much for your advice. Everything works on earlier software launch. 

HP Recommended

You're very welcome.

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.