• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Are you having HotKey issues? Click here for tips and tricks.
HP Recommended
HP EliteDesk 800 65W G2 Base Model Desktop Mini PC

I have an issue with an Elitedesk 800 65W G2 where the secondary fan is not increasing in speed when the processor(s) hit 100% and it's overheating and doing a forced shutdown.

I suspect it may be an issue with the thermal sensor as the fan works fine and the system stays stable if I override the fan speed to 100% in the bios (it does sound like a jet engine though)

Could anyone advise on 2 points?

1. What's the best way of obtaining the readings from the thermal sensor so I can check if it's actually the cause of the fault?

2. Is that part still available as I have seen some second-hand parts available but no new ones.

 

TIA Stuart.

 

2 REPLIES 2
HP Recommended

 the elitedesk 800 G2 SFF was released in 2015 and is out of HP's warranty  (same for the tower model)

 

checking/replacing a failing/failed fan yourself  is not that hard for most end users to do, a quick check is to try spinning the fan blades by hand and noting if it spins freely, if not read the fans label for the model number and do a google search for venders selling that model

 

just because a cpu hits it's throttling temp, and increases the cpu fan speed does not mean that the case fan will also increase fan speed

 

 generally the case temp needs to rise above the sensor preset value before it will increase the case fan speed and it will take time before the increase in the cpu cooler's exhaust air will increase the case temp

 

however some small form factor motherboards unlike full sized motherboards will have sensor settings that does increase both the cpu and case fan  (if equipped) at the same time

 

the Elitedesk 800 65W G2 motherboard ramps cpu fan speed and case fan speeds separately depending on each fans sensor values

 

if you have the SFF model, if might be that the issue is the CPU/cpu fan rather than the case fan 

 

increasing the case fan to 100%  will will cool the cpu if the cpu cooler itself has a problem

 

 

 

HP Recommended

It's not the fans, both test out fine, but there is no "ramping" as the processor hits full load, Speedfan reports core temperatures of around 70C at full load. I suspect I will have to dig around for a replacement thermal sensor and try that.

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.