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‎03-12-2019 03:28 AM

HP Recommended
Product: HP ProOne 440 G4
Operating System: Microsoft Windows 10 (64-bit)

On the new monoblocks, we have the following problem.

1920x1080x80_DSC_1930.JPG
What to do?

 

 

5 REPLIES 5

‎03-12-2019 01:29 PM

HP Recommended

you don't state where you are located, so all i can do is provide the US HP customer support number 

 

1 (650) 857-1501

 

contact HP support about this error or your local HP rep/Store you bought the systems from

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‎03-14-2019 12:36 AM

HP Recommended

We are from belarus and we make the call for HP support (Belhard, Minsk). But we dont have a help.

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‎03-14-2019 10:31 AM

HP Recommended

Just a couple of control questions for the troubleshooting...

Am I wright to assume that there's no "transport foam" left in the case?

 

Have you opened the case?

Have you tried to disconnect and reconnect the fans?

Are all the fans spinning?

 

Based on the error message, It seems like someone else had the same problem before you...

Did you buy it brand new or used?

Hiatus

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‎03-18-2019 12:51 AM

HP Recommended

no "transport foam" left in the case? - No

 

Have you opened the case? - How I can open the case and where?

 

Have you tried to disconnect and reconnect the fans?

Are all the fans spinning? - PCs on a on guarantee and I am cant  perform such actions

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‎03-18-2019 11:21 AM

HP Recommended

There should be quite obvious screws on the backside to get in to it.

But if you don't feel comfortable opening it your self to poke around, maybe your'e better of returning it to where you bought it...

If it's in warranty, it shouldn't be a problem to get it fixed or replaced.

 

Hiatus

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