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MaksAoB
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Message 1 of 6
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Error on new PC

HP Recommended
HP ProOne 440 G4
Microsoft Windows 10 (64-bit)

On the new monoblocks, we have the following problem.

1920x1080x80_DSC_1930.JPG
What to do?

 

 

5 REPLIES 5
DGroves
Level 12
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Message 2 of 6
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you don't state where you are located, so all i can do is provide the US HP customer support number 

 

1 (650) 857-1501

 

contact HP support about this error or your local HP rep/Store you bought the systems from

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MaksAoB
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Message 3 of 6
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We are from belarus and we make the call for HP support (Belhard, Minsk). But we dont have a help.

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Hiatus
Level 4
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Message 4 of 6
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Just a couple of control questions for the troubleshooting...

Am I wright to assume that there's no "transport foam" left in the case?

 

Have you opened the case?

Have you tried to disconnect and reconnect the fans?

Are all the fans spinning?

 

Based on the error message, It seems like someone else had the same problem before you...

Did you buy it brand new or used?

Hiatus

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MaksAoB
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Message 5 of 6
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no "transport foam" left in the case? - No

 

Have you opened the case? - How I can open the case and where?

 

Have you tried to disconnect and reconnect the fans?

Are all the fans spinning? - PCs on a on guarantee and I am cant  perform such actions

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Hiatus
Level 4
81 77 5 34
Message 6 of 6
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There should be quite obvious screws on the backside to get in to it.

But if you don't feel comfortable opening it your self to poke around, maybe your'e better of returning it to where you bought it...

If it's in warranty, it shouldn't be a problem to get it fixed or replaced.

 

Hiatus

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