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‎07-27-2022 12:59 PM

HP Recommended
Product: HP ENVY 34 inch All-in-One Desktop PC 34-c0000 (388P6AV)
Operating System: Microsoft Windows 11

I returned for an exchange a new HP all in one desktop that I bought online due to a faulty screen. It was received by HP  on July 7 and  now is July 27. Two chat sessions with the support desk can only tell me it is still being evaluated by the warehouse with no word on when I'll get my computer. According to the policy, it should take no more than 10 days with a return 1-2 days later.  It's been a month since I bought this and I'm to the point I need the computer and  will have or buy another from different source . How can I get this resolved? 

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2 REPLIES 2

‎07-28-2022 01:50 PM

HP Recommended

@dc19621 

 

Please wait, this may take 60 days (2 months).

 

Regards.

BH
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‎07-29-2022 05:24 PM

HP Recommended

Two months? That is simple absurd today

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