HP Device Manager 4.7 SP9 Capture image error code 34603008

[DaveK99]

Hi all,

We are getting the following error when trying to image a HP t630 ThinPro 6.1 Smart Zero:-

Capture image to the Master Repository.
Failed to upload Test4.dd.gz to /Repository/Images/Test4_1.
PWD - 257
ErrorCode: 34603008, Error Info: ../../Task/common/MachiningTask.h@40: Failed to handle post image.
../../Task/linux/ImageTask_Thinpro.cpp@1581: Imaging operating failed.
../../Task/common/ImageTask.cpp@255: Error Code: 8
../../Task/common/ImageTask.cpp@254: Failed to login the File Transfer Server.

The repository passes tests and we can successfully use the "_File and Registry" template to capture files from the same device.  The FTP log shows good communication with the client device.

Any Help appreciated

[Chen_HPDM]

What is the DM Agent version? have you update the agent to the SP9 accordingly? 

Is there any special characters in the FTP login user name and password?  

Are you using hostname or IP address as repository server address?

Is this happened on multiple unit or single unit? Have you try resend the capture image task?

[DaveK99]

Hi Chen,

The DM agent version is 4.7.3671.20129 and is deployed to all thin clients

The FTP user name is just lower case alpha characters, however the password does have a special character in it. I will change to see if this helps

We are using a hostname.

This is happening on all of the clients and we have resent the capture task many times.

I’ll get back to you will an update on the password

Thanks

[DaveK99 · Accepted solution]

Hi Chen,

The issue is now resolved after changing the password to just have alpha and numeric characters.  It was a $ special character causing the problem.

Many thanks for your help.

Dave

[Chen_HPDM]

Hi Dave,

I guess that's a typo but please double confirm the agent version should be 4.7.3671.29129.

Also if you're using hostname as the file server address, please make sure you use the FQDN instead of the computer name. We have known issue that in some cases, computer name doesn't work when entering the minilinux (used for imaging)

[Chen_HPDM]

Good to see you have find the root cause.

Just FYI, 4.7 SP10 has fixed the password issue. With SP10, you're allowed to set special characters except comma.

We have released SP10 and just need a few days to be available in public.