HP Device Manager Dissappear after login

[dmanrez1]

Hello

I have one user when they log into HP Device Manager that the applicaiton just closes on them. Doesn't matter what device they try from? Not sure why? I  have upgraded to different versions of HP Device Manager and still get the same results. 

[Irwin6]

Hi @dmanrez1,

Welcome to the HP Support Community.

Thank you for posting your query, I will be glad to assist you.

I see that you are facing an issue with HP device manager on your PC.

Kindly refer to the steps on this link to troubleshoot and let me know if that resolves the issue.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

 

I hope this helps.

Take care and have a great day ahead!

Irwin6

HP Support

[dmanrez1]

Hi Irwin

Looking at the solution and I don't think it will fix the issue. With the same windows account logged in, I can log into my second account with no issues. It's just this one account that closes right away. It has to do with HP device manager.

[Irwin6]

Hi @dmanrez1,

I am sorry to hear that the above steps did not help much but i do appreciate your efforts in performing the troubleshooting steps.

A) Kindly refer to the steps on this link to update the BIOS.

Make sure you keep only the charger plugged in while updating the BIOS for your PC.

Click on the + sign next to BIOS and then download the file.

Open the file and follow the on-screen instructions to complete the update.

B) Please install all the pending updates for the Windows operating system following the below steps and let me know if that resolves the issue.

go to Start > Settings > Update & Security > Windows Update and select Check for updates. If the upgrade is available for your device and you want to proceed, download and install it.

C) If the issue still persists, refer to the steps from the below link to further troubleshoot.

https://support.microsoft.com/en-us/windows/fix-a-corrupted-user-profile-in-windows-1cf41c18-7ce3-12...

Note: The above shared link is not from HP, please follow the steps at your discreation.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

I hope this helps.

Take care and have a great day ahead!

 Irwin6

HP Support

[dmanrez1]

Hi Irwin6

This does not solve the  problem. With the same windows account logged in, I can log into HP Device manager with no issues with my second account but not my first account. Looking to see how to recreate the first account in HP Device manager.

Thanks

Derek

[Irwin6]

Hi @dmanrez1,

I am sorry to hear that the above steps did not help much but i do appreciate your efforts in performing the troubleshooting steps.

The support here is limited as you have exhausted all the possible troubleshooting and this issue might require one-on-one interaction to assist you further.

I've sent you a private message with the instructions. In order to access your private messages, Click the Private message icon on the upper right corner of your HP Community profile Next to your profile Name, you should see a little blue envelope, please click on it or simply click on this link

Take care and have a great day ahead!

Irwin6

HP Support