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‎07-26-2019 03:52 AM

HP Recommended
Product: HP Thin Client T520
Operating System: Other

I am using the HP Device Manager 4.7 SP 7 on a Windows Server 2008 R2. When trying to capture an image from a t520 Thin Client with OS ThinPro 5.2.0 I get an error 1083392 saying "Capture Image failed" and "The HPDM does not support ThinPro5.2+ imaging". Anyone else with this problem?

1 ACCEPTED SOLUTION

Accepted Solutions

‎07-29-2019 07:14 PM

HP Recommended

You might need to update Agent before capturing the image.  Please verify if the Agent version on the unit is 4.7.3670.27045.  Factory image can contain a lower version of HPDM Agent with limited function.  It is recommended to update Agent before sending other tasks.

I am an HPI Employee.
My opinions are my own and do not express those of HPI.
**Light the thumb up if you like my post**

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3 REPLIES 3

‎07-26-2019 06:31 AM

HP Recommended

Schwalbepilot,

 

Sorry, I'm not familiar with Server 2008, nor thin clients, but on Server 2002, I was able to capture screen images (performance testing) using the standard Windows Alt + Print Scrn.  This was quite a different configuration: a Dell Poweredge 2600 and the node was a Dell Precision T5500.

 

I did find this possibly relevant support document:  https://support.hp.com/us-en/document/c05288990

 

I hope others more knowledgeable will comment.

 

BambiBoomZ

 

 

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‎07-29-2019 07:14 PM

HP Recommended

You might need to update Agent before capturing the image.  Please verify if the Agent version on the unit is 4.7.3670.27045.  Factory image can contain a lower version of HPDM Agent with limited function.  It is recommended to update Agent before sending other tasks.

I am an HPI Employee.
My opinions are my own and do not express those of HPI.
**Light the thumb up if you like my post**
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‎07-30-2019 12:17 AM

HP Recommended

Thanks, that worked well, I updated on SP10

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