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HP Recommended
Microsoft Windows Server 2019

Hello, 

 

I upgraded our HPDM server to 5.0.9, but the program states it is still 5.0.3.  I get an error trying to re-run the installer that it is equall or up to date.  I checked appwiz.cpl, and Window sees the program at 5.0.3.

 

Please advise. 

3 REPLIES 3
HP Recommended

The login prompt shows the correct version, however appwiz.cpl and the console still display 5.0.3.  

 

RisingMed_0-1681307144746.png

 

RisingMed_1-1681307197743.png

 

 

HP Recommended

Hi @RisingMed,

 

Welcome to HP Support Community.  


Thank you for posting your query, I will be glad to help you. 

 

If you have upgraded your HP device manager and it is not showing the correct version, there are a few things you can try to resolve the issue.

 

  • Restart the HP device manager: Sometimes, simply restarting the device manager can fix the problem. To do this, close the device manager, and then restart it.
  • Check the version number: Make sure you have actually upgraded the HP device manager to the latest version. Check the version number of the installed device manager by opening the "Help" menu and selecting "About HP Device Manager".
  • Uninstall and reinstall the HP device manager: If restarting the device manager does not fix the problem, try uninstalling and reinstalling it. First, uninstall the device manager by going to the "Control Panel", selecting "Programs and Features", and then selecting "HP Device Manager" and clicking "Uninstall". After the uninstallation is complete, download and install the latest version of the HP device manager from the official HP website.

 

I hope this helps. 


Take care and have a good day.

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Alden4
HP Support

Raj_05
HP Support Community Moderator
HP Recommended

The installed version is 5.0.9. 

What you are seeing in the About Screenshot is the Build Number, NOT the main version of HPDM. 

So HPDM 5.0.3610.39629 is the build number version of HPDM 5.0.9. Its like the internal versioning number. 

You can verify that the build number is the correct 5.0.9 version in the release notes of 5.0.9 which thats the build version there too.

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