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‎05-20-2021 05:50 AM

HP Recommended
Product: HP EliteDesk 800 G3 SFF
Operating System: Microsoft Windows 10 (64-bit)

IMG_20210520_152248928.jpgIMG_20210520_152205155.jpg

3 REPLIES 3

‎05-20-2021 01:54 PM

HP Recommended

is there possibly a question related to your statement on board failure?

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‎05-23-2021 05:48 AM

HP Recommended

Hi dear ,

yes, please. actually I put these two photos of my main-board to show the damages occurred. It is belong to an HP 800 G3. I turn off the PC and the other day it is not powered on anymore. Power source was an APC 2000 UPS, so the power is not the issue. But on the day of incident, I add one HDD (SAMSUNG MZVLW512HMJP) to this computer. It has around 370 GB of data and I enabled Bit-locker on this 2nd drive as well I just noticed a lot of activities started to encrypt the content which apparently lead to overheating the chip-set on main-board as depicted in the previous photos.

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‎05-23-2021 06:53 AM

HP Recommended

Shamsiv,

 

That is extraordinary damage. I have never seen or heard of that extreme, specific damage that seems so localized to the chipset.

 

It doesn't seem feasible that any processing or I/O load could cause that.

 

When replacing the motherboard, consider having a professional test of and/or replacing the power supply also.

 

Sorry you're having the trouble.

 

BambiBoomZ

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