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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.
HP Recommended

Hey all :smileyhappy:

 

I'm having a problem with the HP Pro 3500 MT PC. It came installed with Windows 8, but because the PC is for work, I needed Windows 7. So, I installed Windows 7 Professional 64-bit and now I can't get the Internet working at all. The computer tells me that I don't have a driver and there are no network adapters listed in Device Manager.

 

 I've tried installing the correct drivers from the HP website, but the PC returns with a message saying that the drivers could not be installed. I go to reboot the PC, to see if that brings me any luck, and the computer then won't start as it says that Windows could not be loaded as an unsigned driver has been found (or something along the lines of that). The only solution then is to reinstall Windows 7 Professional 64-bit but I still don't have the Internet working. 

 

I have three devices listed in the 'Other Devices' section of Device Manager, each with a yellow exclamation mark beside them. They are: Ethernet Controller, PCI Simple Communications Controller and SM Bus Controller. I've already tried contacting HP Support, even though I'm in the UK but they hung up on me when I explained the situation to them, so my faith in them has decreased quite a bit. 

 

Any help with this would be greatly appreciated as I would like to get this PC up and running as soon as possible!

20 REPLIES 20
HP Recommended

Hi:

 

First install the chipset driver and reboot.

 

http://downloadcenter.intel.com/Detail_Desc.aspx?agr=Y&DwnldID=20775&keyword=Chipset+software&lang=e...

 

See if the realtek NIC driver directly from the realtek site works for you.

 

Download and install the 6th one on the list.

 

http://www.realtek.com.tw/downloads/downloadsView.aspx?Langid=1&PNid=13&PFid=5&Level=5&Conn=4&DownTy...

 

See if this gets the PCI simple...

 

http://h20000.www2.hp.com/bizsupport/TechSupport/SoftwareDescription.jsp?lang=en&cc=US&swItem=vc-964...

HP Recommended

Ah, thank you so very much! I spent days on this and even the other IT guys in the company were stumped on this as well. 

HP Recommended

You're very welcome.

 

Glad to have been of assistance.

HP Recommended
i,m also having the same problem but my pc model is hp pro 3330 mt and instead of win 7 i changed the os from 7 to xp pls give me a solution to my mail id thengi4@gmail.com
HP Recommended

Hi:

 

For XP, you need to download and  install the 3rd file on the list for the auto install file.

 

http://www.realtek.com.tw/downloads/downloadsView.aspx?Langid=1&PNid=13&PFid=5&Level=5&Conn=4&DownTy...

HP Recommended

but i'm from india how can i download from various site

HP Recommended

i installed chipset ,pci controler driver. these are installed well but the realtec is not installed ,when i click the realtec software command promt window appear for for few second and then disappeare, after i install the chipset and pci drivers icheck the device manager in other devices ethernet controller appeare in yellow colour now what am goning to do?

HP Recommended

Hi:

 

Please see if this driver works.

 

http://h20000.www2.hp.com/bizsupport/TechSupport/SoftwareDescription.jsp?lang=en&cc=us&prodTypeId=0&...

 

Here is the link to the XP driver page for your PC.   As you can see, you have the Realtek network controller, so that first driver I posted should have worked and I don't know why it didn't, but maybe this one will.

 

http://h20000.www2.hp.com/bizsupport/TechSupport/SoftwareIndex.jsp?lang=en&cc=us&prodNameId=5160082&...

HP Recommended

hi

     

  thank you very much it works,

 

 

i installed this xp network software this worked for me.

http://www.realtek.com.tw/downloads/downloadsView.aspx?Langid=1&PNid=13&PFid=5&Level=5&Conn=4&DownTy...

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