HP ProDesk 400 G1 SFF USB 3.0 Issues?

[jimmyl82104]

Hello! The front two USB 3.0 ports on the computer are having issues. Here's a summary:

1. With a USB 3.0 device, they do not work at all, and Windows doesn't recognize the device.

2. With a USB 2.0 device, they work completely fine.

3. I tried to update the BIOS, but the .exe from HP's support website does not work.

4. There is no 'USB 3.0 Root Hub' in Device Manager, but no devices have a caution sign over them.

Any ideas?

[DGroves]

set bios to default settings, reboot and reinstall windows, making sure no usb devices except for kbd/mouse are connected to the rear usb then install all available ms win updates

now try connecting a usb device and it most likely will work

[jimmyl82104]

Thanks for the suggestion, but resetting the BIOS didn't work, and reinstalling Windows is way, way too much of a hassle to do. I don't feel like taking hours to reinstall all my apps, programs, files, and settings. 

Is there any other thing to do? Besides buying a USB hub off of Amazon?

[DGroves]

backup important data (which you should already be doing) and do a in place win 10 reinstall

https://www.tenforums.com/tutorials/16397-repair-install-windows-10-place-upgrade.html

[jimmyl82104]

Thanks, but that would still require me to re-install my apps and settings, which would take a while. I just installed Windows a few days ago because I just bought this computer, so I don't think a reinstall would do anything.  

I'm just going to buy a USB hub off of Amazon and tape it to the front panel, since that seems like the easiest option. 

[DGroves]

sigh,........you obviously did not take the time to read the in place link i provided and you have stated you are unwilling to actually "DO" anything to fix the issue

as such i will consider the issue closed