HP Prodesk 600 G2

[Zoran2]

Hi,

i have big problems with HP prodesk 600 g2 machines.

They dont read hdd, hp pushed new bios that correct that, error its still there.

After few days pc dont recognize hdd.

We have more than 50 of this machines and its a big problem for us.

If anyone have some info please post here,

thanks

Also, u cant isntall new os from cd or usb stick, when instalation get to the point where u chose language it freezes, its verry frustrating,

thx in advance.

[Dale-Hutch]

I am experiencing the same issue. But I need to install Windows 7 Enterprise 64Bit in place of Professional. Everthing works until you get to the first section for language. I can't do anything with these computers. Mouse and Keyboard locks and shows like the USB ports are shutdown. Tried PS/2 as well. Same issue.

[robinraju · Accepted solution]

the new Intel Skylake processors have architectural changes to the way USB is supported and the new implementation is not supported in Windows 7

NOTE: ISO creation software and DVD burning capability are required to complete this process.

1. Create an ISO image file from a Windows 7 OS DVD
   a. Insert the Windows 7 DVD into the DVD drive.
   b. Open the ISO creation software.
   c. Create an ISO image file from the Windows OS DVD.
2. Create a temp' folder on the HDD and copy all the files from the Windows 7 image to the folder
   Eg. c:\temp
3. Create a folder called wim' under c:\
   E.g. c:\wim
4. Copy the install.wim and boot.wim files, located in the c:\temp\source\ folder, to c:\wim.
5. Download and install the Windows Automated Installation Kit for your specific OS version
   Windows 7:

   Windows Automated Installation Kit

6. Start the AIK Deployment Tools Command Prompt with administrator rights:
   a. Search for "Deployment and Imaging Tools Environment" in the Start Menu.
   b. Right-click and select Run as administrator.

7. From the command prompt, change the location to c:\wim, Command:
   cd c:\wim
8. Create a directory under C:\wim called "mount", Command:
   c:\wim>mkdir mount
9. Mount the WIM image with write permissions, Commands:
   For 32-bit OS:
   c:\wim> imagex /mountrw install.wim 5 c:\wim\mount
   For 64-bit OS:
   c:\wim> imagex /mountrw install.wim 4 c:\wim\mount
10. Add USB3.0 drivers to the install.wim image, Commands:
    For 32-bit OS:
    c:\wim>cd c:\usb3\x86
    c:\USB3\x86>dism /image:C:\wim\mount /add-driver /driver:c:\USB3\x86 /recurse /forceunsigned
    For 64-bit OS:
    c:\wim>cd c:\usb3\x64
    c:\USB3\x64>dism /image:C:\wim\mount /add-driver /driver:c:\USB3\x64 /recurse /forceunsigned
11. Save the WIM image with new drivers by unmounting and committing, Command:
    For 32-bit OS:
    c:\USB3\x86> imagex /unmount /commit C:\wim\mount
    For 64-bit OS:
    c:\USB3\x64> imagex /unmount /commit C:\wim\mount
12. Add the USB3.0 driver to two installations of boot.wim with the following steps, so the drivers will be accessible during installation.
    a. Add driver to boot.wim 1
    i. Mount the boot.wim 1 image with write permissions
    E.g. c:\wim> imagex /mountrw boot.wim 1 c:\wim\mount
    ii. Change to the directory where the USB3.0 drivers are located.
    For 32 bit OS: c:\wim> cd c:\usb3\x86
    For 64 bit OS: c:\wim> cd c:\usb3\x64
    iii. Add the USB3.0 Drivers (.inf) file to the base boot.wim 1 image
    For 32-bit OS:
    c:\USB3\x86> dism /image:C:\wim\mount /add-driver/driver:./recurse
    For 64-bit OS:
    c:\USB3\x64> dism /image:C:\wim\mount /add-driver/driver:./recurse
    iv. Unmount the boot.wim 1 image
    For 32-bit OS: c:\USB3\x86> imagex /unmount /commit C:\wim\mount
    For 64-bit OS: c:\USB3\x64> imagex /unmount /commit C:\wim\mount
    b. Add driver to boot.wim 2
    i. Mount the boot.wim 2 image with write permissions, Command:
    c:\wim> imagex /mountrw boot.wim 2 c:\wim\mount
    ii. Change to the directory where the USB3.0 drivers are located.
    For 32-bit OS: c:\wim> cd C:\USB3\x86
    For 64-bit OS: c:\wim> cd C:\USB3\x64
    iii. Add the USB3.0 Drivers (.inf) file to the base boot.wim 2 image
    For 32-bit OS:
    c:\USB3\x86> dism /image:C:\wim\mount /add-driver/driver:./recurse
    For 64-bit OS:
    c:\USB3\x64> dism /image:C:\wim\mount /add-driver/driver:./recurse
    iv. Unmount the boot.wim 2 image
    For 32-bit OS: c:\USB3\x86> imagex /unmount /commit C:\wim\mount
    For 64-bit OS: c:\USB3\x64> imagex /unmount /commit C:\wim\mount
13. Copy both install.wim and boot.wim from c:\wim to the c:\temp\source\ folder, replacing the original files.
14. Burn the files to a new DVD (Make sure that the DVD is bootable) or create image to a USB flash drive (UFD).
15. Install Windows 7 as usual. After installation, Windows 7 will have the correct and working USB 3.0 drivers.

[Dale-Hutch]

I had a feeling it was the USB 3 drivers. Just wanted to make sure that is was not a BIOS issues. Thanks Roby!

[Zoran2]

Thanks for the help guys,that explains alot,just to add it looks like some series are with bad hdds WD blue, i have few of those, it mite be the problem with not reading hdd after boot. Straight out of the box and they dont work, but that can be easely solved.

Thanks again for the help 🙂

[Dale-Hutch]

Well I though I had a utility but after the reboot I  lost the drivers again.

[Zoran2]

We still have huge problems with g2 machines, updated firmware, bios, change hdd, problem is still here.

Vendor cant solve problem, we have couple machines there, they work few days and stop reading hdd.

This is a big problem for buisniss machines, 30 or more machines are not working as they should.

We never had problems with g1 versions, this is mbo problem or chipset problem, HP needs to solve this!

[Zoran2]

To add:

1.original isntalation

2. updated bios

3. updated firmware

4. changed hdd

5.bios options legacy/uefi

6.all bios options changed, not working

7.reinstalled, not working

No matter we do it stops reading hdd after few days.

After this exp mite get back to lenovo or dell....

[DAVIDSALADO]

Hello my I spend the same to update the bios from version 2.03 to 2.10, download the update file page HP, performed the process correctly and restart no longer recognized the hard drive, the solution was to change the disk hard between computers even they are not the same model, in my case was prodesk 600 g2 model to a z210, both with windows 10 and automatically install the drivers of both computers, I hope you serve, greetings.

[JudyQ]

Hello.  I am an HP employee.  Which form factor are you having difficulty with (Small Form Factor, Desktop Mini, etc)?