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I recently replaced a bad hard drive and installed a new copy of Windows only to find that I need the original platform drivers for some components on my desktop PC (rather than the generic drivers provided by Microsoft) because the generic ones are causing system instability according to WhoCrashed and Event Log. So I went to HP's web site and it wanted to install an app to detect my hardware.


Then a second app to support the first one. And it turns out these apps run in the background all of the time without my consent, though they do nothing but slow down my PC:


I tried the detection process on a half dozen browsers without success because it did not work but there was no error message. I then tried to find my PC model on the HP support site, but after hours of searching I realized that every driver and every support document for this model has been deleted. And now I see that Intel has done the same thing: they deleted all of the platform drivers for discontinued products!


I wasted two entire days searching for drivers and still dont have what I need to get this system back into usable condition so I can perform some product research and order a new one. And now I am finding a ton of scam sites that offer Windows drivers, but deliver malware instead. Thanks a lot, HP. We paid well over a thousand dollars each for these office PC's and the least that you over-compensated swine could do is keep the god ԁamn drivers online. But I know why you greedmeisters did it:


You think that destroying all support documentation will make us just give up and buy new HP products. Well guess what, you're wrong: I can hardly believe you would treat your customers this way, and will never purchase or recommend another HP or Intel product again. Around this office, your name is ЅНІΤ , because you are enemies of productivity. We have never contacted HP support for anything, and it costs virtually nothing to keep the platform specs & drivers online. ***bleep***
We would be ordering some new Macs right now if they did not use Intel chipsets, so... AMD and Ubuntu, here we come!!!

HP Support Agent
HP Support Agent
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HP Recommended

@ΗР_ЅUCKS, Welcome to HP Support Community!


I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details). 


If you are unfamiliar with how the Forum's private message capability works, you can learn about that here.


Thank you for visiting the HP Support Community. 

I am an HP Employee

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