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Beato70
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HP Support Assistant - HP® error 1327 Invalid Drive Z

HP Recommended
Z240 SFF Workstation
Microsoft Windows 10 (64-bit)

Good morning
I've tried many times to install HP Support Assistant
I have been waiting for the various product updates
I hoped that they would solve the installation problem
unfortunately this did not happen

I have always installed and uninstalled the software as required by the normal procedures
I always have the same error: "HP Support Assistant - HP® error 1327 Invalid Drive Z".
How can I solve the problem?
thanks for your help

King regards

HP Support Assistant - HP® error 1327 Invalid Drive Z.PNG

Beato_Nzaku_70
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Lil_Boy_Blue
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Hi

Your picture may take several hours to be approved, so this may be totally wrong.....

Sometimes downloads seem to go to a Drive that is Hidden, Locked or Notional.

 

https://www8.hp.com/us/en/campaigns/hpsupportassistant/hpsupport.html

Ready to go on your HP PC

HP Support Assistant is included on new HP desktop and notebook PCs. You can install it on PCs from other manufacturers for easy access to support resources and tools for HP printers and PCs. Click the ? icon on your system tray to start HP Support Assistant or download now.   SP93097.exe
 
Mine downloads to here..

S:\Downloads>dir sp93*.*
Volume in drive S is Storage

Directory of S:\Downloads

19/02/2019 09:33 38,504,224 sp93097.exe
2 File(s) 44,178,984 bytes
0 Dir(s) 114,297,131,008 bytes free

 

Where a double click starts the process.

Beato70
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Hi Lil_Boy_Blue
I thank you for the quick reply
in fact I had not written it before but I actually tried to install the latest version of HP Support Assistant  (SP93097.exe) but continue to give the same problem.
The Workstation has no hidden disks, only a disk on the network but there are no problems to connect.
despite being a Workstation pre configured by HP (I have 6 equal and all give the same problem) the "?" taskbar icon has never been there.

King regards

Beato_Nzaku_70
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Lil_Boy_Blue
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Hi

So where does the download reside?

Where will the Support Assistant Install to, and Reside?

 

What is the Group policy on installing software?

Is there a temporary area that the installer looks to, like a Z: and cant allocate any RAM or Disk space to extract before installing?

 

Don't try this at home, or worse still at work....

If you use 7ZIP and extract the SP you downloaded,

and then extract that again, you may see a file listing like mine...

 

s:\sptoday\sp93097>dir
Volume in drive S is Storage

Directory of s:\sptoday\sp93097

20/02/2019 09:43 <DIR> .
20/02/2019 09:43 <DIR> ..
10/12/2018 08:24 15,859 HPSA_trans.xml
06/12/2018 05:31 9,095,544 HPSupportSolutionsFramework.exe
06/12/2018 05:21 323 HPSupportSolutionsFramework.exe.config
20/02/2019 09:43 <DIR> InstallHPSA
10/12/2018 08:36 741,240 InstallHPSA.exe
10/12/2018 08:24 321 InstallHPSA.exe.config
25/12/2017 06:55 302 Metro.xml
10/12/2018 08:36 34,339,512 msiinstaller.exe
10/12/2018 08:24 672,004 NetFramework45Installed.ps1
10/12/2018 08:36 226,680 Setup.exe
10/12/2018 08:35 7 Taskbar.txt
10/12/2018 08:36 174,968 UninstallHPSA.exe
11 File(s) 45,266,760 bytes
3 Dir(s) 114,274,811,904 bytes free

 

 

Now it's finished installing I gotta uninstall it.

 

 

Beato70
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Hi
the solid disk is partitioned into 3 units
local disk C :, Recovery Image D :, Reserved for system H :, network disk sBeato \\ nas-data Z:

 

the downloaded file are on Download Dir
"C:\Users\Beato\Downloads".

 

C:\Users\Beato\Downloads\HP Support Assistant\sp93097>dir

The volume in drive C is Windows
  Serial number of the volume: *********

  Directory of C: \ Users \ Beato \ Downloads \ HP Support Assistant \ sp93097


Directory of C: \ Users \ Beato \ Downloads \ HP Support Assistant \ sp93097

02/20/2019 11:03 <DIR>.
02/20/2019 11:03 <DIR> ..
10/12/2018 08:24 15.859 HPSA_trans.xml
12/06/2018 05:31 9,095,544 HPSupportSolutionsFramework.exe
12/06/2018 05:21 323 HPSupportSolutionsFramework.exe.config
12/10/2018 08:36 741,240 InstallHPSA.exe
10/12/2018 08:24 321 InstallHPSA.exe.config
12/25/2017 06:55 302 Metro.xml
12/10/2018 08:36 34.339.512 msiinstaller.exe
10/12/2018 08:24 672.004 NetFramework45Installed.ps1
12/12/2018 08:36 226.680 Setup.exe
12/10/2018 08:35 7 Taskbar.txt
12/12/2018 8:36 am to 174,968 UninstallHPSA.exe
              11 File 45.266.760 bytes
               2 Directory 110.689.579.008 bytes available
C: \ Users \ Beato \ Downloads \ HP Support Assistant \ sp93097

 

The group's policy on software installation is the classic one.
use the default temporary area on disk c: \ and it has a lot of free space

Beato_Nzaku_70
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Lil_Boy_Blue
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Hi

I have exceeded my ability to help.

 

setup.exe does indeed setup HP Support Assistant, at Admin Level.

 

 

 

 

Beato70
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Hi
Thank you for the time you have dedicated to me
I hope to find the right solution because on hp desktop and on hp probook that I have it works fine but does not work on Z series workstations

King regards!

Beato_Nzaku_70
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Lil_Boy_Blue
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Prego.

 

Sorta Sorted?

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