HP Sure Click causing problems

[visibletech]

I need to raise this as an issue which, after a wasted day of my time, I managed to resolve.

Environment: Windows 10 Professional 64-bit. 

A couple of days ago, I realised that my Outlook 365 wasn't connecting to the Office 365 server.  Then I noticed other issues like:
- Start button wasn't working

- Could not type into the search box

- My printer (HP) disappeared from available print options

- Could not add another user account to my PC

Having eliminated some of the obvious possibilities:

- Virus scan check found nothing

- Wasn't a router problem because other devices were working ok

- Could access the internet ok

- re-installed Windows

I suddenly vaguely recalled seeing something about a HP Sure Click update being installed so (in an act of desperation), I uninstalled Sure Click.

Everything works fine now.

I need to be sure that HP do not install anything else on my PC until it has been properly tested.   My productivity has been zero for the last day while trying to fix this.

[Dragon-Fur]

@visibletech 

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@visibletech wrote:

<content removed>

Everything works fine now.

I need to be sure that HP do not install anything else on my PC until it has been properly tested.   My productivity has been zero for the last day while trying to fix this.

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HP Sure Click does not install other software on the system.

Check / Verify extensions in affected browser(s).

For those reading...

Information on HP Sure Click / browser protection

Infosheet- HP Sure Click

HP Sure Click Help

and

Article > How to Remove HP Sure Click

and

Bromium > HP Sure Click Secure Browsing Extension

Device Home Page - References and Resources – Learn about your Device - Solve Problems

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Categories:  Alerts, Warranty Check, HP Drivers / Software and BIOS, How-to Videos, Bulletins/Notices, How-to Documents, Troubleshooting, User Guides / Manuals, Service and Maintenance Guide (Replacement Parts and Procedures), Product Information (Specifications), more

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[visibletech]

Not really sure what you are trying to say.

I didn't say that HP Sure Click was trying to install other software.  What I am saying is the the latest update to HP Sure Click caused all those problems listed.

Given that all these problems disappeared when uninstalling HP Sure Click, my conclusion is, undeniably,

[Dragon-Fur]

@visibletech 

I understand now - you were not really asking for help.

You determined the Sure Click browser protection software was causing issues and removed it.

Comment and solution in one post.

I misconstrued the following:

"I need to be sure that HP do not install anything else on my PC until it has been properly tested.   My productivity has been zero for the last day while trying to fix this."

For those reading:

What / Why would HP install or update HP software on your computer?

If you have installed HP Support Assistant,

If HPSA is set to automatically update your HP software and drivers,

HPSA will update existing HP Software and Drivers.

What to do?

Switch off "auto" updates in HPSA > Settings 

NOTE

1. If you never use HPSA, it can be uninstalled (it is not mandatory software).
2. If you do uninstall HPSA, you should update / check / install your HP Software / Drivers manually or using other available options.

Additional / Optional

Business class machines can make use of business class software / driver update software.

For Example: HP Image Assistant

Install HP Image Assistant to use for updating your HP software and drivers

Single System Management Software – HP Image Assistant

Many newer business (commercial) computers are supported in the HP Image Assistant management grade software. 

At this writing: If your computer was manufactured before the EOL date for the Software Download Manager, you can choose to use (or continue using) SDM.

HPIA Information and Download

Business Systems - Client Management Solutions (software management)

Scroll to the bottom of the Website for additional information and links.

HP Image Assistant is a free tool that aids IT Administrators improve the quality and security of their PC Windows image by diagnosing the image, identifying problems, recommending solutions, and analyzing their PC’s readiness for migration between Windows 7 and Windows 10.

HP Image Assistant can be downloaded at the HP Manageability website.

HP Image Assistant (HPIA)

From the Image Assistant Web page:

• HPIA User Guide
• HPIA Supported Platforms

Thank you for participating in our HP Community.

We are a world community of volunteers dedicated to supporting HP technology