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Message 1 of 6
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HP Thunderbolt 3 PCIe not working on Z4 G4

HP Recommended
4hj20av
Microsoft Windows 10 (64-bit)

Hello  My Workstation Z4 G4 With HP Thunderbolt 3 PCIe Card not Working and I do

-Update Bios TO V. 01.75
-Install Windows 10 Pro v1709
-Install Card to slot 4 and connect cable to header mb

So, I check in Device Manager  not Found Driver and Thunderbolt Software is same.

Pls Help and Sorry for my Broken Eng.

Capture.PNG

5 REPLIES 5
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Message 2 of 6
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HP Recommended

Greetings!!

 

I would suggest you to boot to bios (F10) Advanced - > Port options - > Thunderbolt Security Level - > Set it to No Security.

 

And save and exit.

 

And Run thunderbolt Software, and keep Always connect option.

 

And the docking station Firmware needs to be installed..

 

 

 

Regards,

Phinny JT

HP Technical Engineer

 

"I am a HP Employee"

 

Click Kudos or Like, if it helped you. 👍

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I am having the same issue on the same model. Will you be able to provide a download link for the docking station firmware.

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Hello,

 

Please use the below driver link :

 

https://ftp.hp.com/pub/softpaq/sp96001-96500/sp96414.exe

 

 

 

 

Regards,

Phinny JT

HP Technical Engineer

 

"I am a HP Employee"

 

Click Kudos or Like, if it helped you.  👍

 

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Message 5 of 6
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Is the docking station Firmware needs to be installed even I do not have a docking station?

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No, It is not required to install.

 

It is required only if you are using Thunderbolt Docking station.

 

 

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