• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Are you having HotKey issues? Click here for tips and tricks.
HP Recommended
HP USB-C Dock G5
Microsoft Windows 10 (64-bit)

My HP USB-C Dock G5 is not powering on.

I have checked the power supply and it is charging my laptop direct (HP ProBook 430 G5) without any issues.

Is there any  way to check the dock and therefore whether it is faulty/broken?

Suggestions appreciated.

2 REPLIES 2
HP Recommended

@nmolteno wrote:

... I have checked the power supply and it is charging my laptop direct (HP ProBook 430 G5) without any issues.


@nmolteno 

 

That means it is working. Can you see a small white light on its top ? Can you connect other device(s) to it (for example: monitors, keyboard ...).

 

Regards.

BH
***
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.




HP Recommended

No sorry I think you misunderstood. 
The power supply is charging my laptop if I remove it from the dock and plug it in directly. 
The same power supply does not do anything when connected to the dock including charge the laptop and the white light does not come on. 

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.