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Level 2
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HP USB-C to USB-A Hub Firmware Update -> Updated failed

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HP ProBook 455 G4, A9-9410, 8G
Microsoft Windows 10 (64-bit)

Bios: 01.04 Rev.A




1. i have downloadet: sp79714.exe (HP USB-C to USB-A Hub Firmware Update)


2. And startet. I starts "Jake FW".  I answered the question: "Do you accpect changes made through the app?" with "Yes".


3. Then i clicked on "next"


4. And "I accept the terms in the license agreement" -> pressed "next >"-button


5. Location to save files -> "Save files in folder" : "c:\SWSetup\SP79714" leaved it & clicked on  "next >"-button


6. I clicked in the appearing window: "RTK HubDownload" on the "update"-button


7. I answered the question: "Do you Want to update?" with "OK"-button.


8. After less then a second appears: : "Update Fail". Windowname: "Setup". The loading-bar keeps unfilled


Even if i start the Setup.exe in the folder: "C:\SWSetup\SP79714" as administrator & then pressing on "Update", i get the same error. In the folder "C:\SWSetup\SP79714" is one subfolder and one file. The file is the "Setup.exe" (3226KB). The subfolder is names: "Patch". In this folder, so here: C:\SWSetup\SP79714\Patch" are existing 2 files:

1. "RHubLib.dll" (1940KB)

2. "RTS5411_FW_V25_Bizlink_1to3Hub_03F0404A444A_20170331.bin" (32KB)


Where is the problem?

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same for me, hp does always have problems with their notebook laptops grrrrrrrrrrr

Never stop studying, knowing all is an advantage to work.
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Level 1
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Same here!


I have a 755 G3 and I get the same error as OP. I even updated my UEFI to 01.20 REV.A(sp82273), according to which this issues should be fixed. Only that latest UEFI update DIDN'T fix the 'HP USB-C to USB-A Hub Firmware Update' (sp79714.exe)


HP, please fix this!

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